China Flight Reservation FAQs - Travel China & save with Ctrip (2024)

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Email:e_service@ctrip.com

Tel:400 619 9999 (in China) (86 021) 5251 4569

China Flight reservations

1. How do I book a flightonline?

2. What if I miss my flight?

3. How do I change or cancel my flight reservation?

4. How do I pay Ctrip?

5. What ticket delivery options are available?

6. What is the difference between a full fare anda discounted fare?

7. What is the difference between paper ticketsand E-tickets?

8. What is the ticket modification rule?

9. What is the ticket refund rule?

10. What is the ticket endorsem*nt rule?

11. How long after I submit my reservation will myticket be issued?

12. How do I know my reservation has beenconfirmed?

13. How can I get a receipt for my flightreservation?

14. What credit cards do you accept?

15. How do I book tickets for children or infantsonline?

16. How far in advance can I book a flight?

How do I book a flight online?

To book a China flight online, start on the home page and click the "Flights" button located in thetop left corner of the search area. Fill in all the fields with ayellow background. The white fields are optional.
Reservation process▼

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What if I miss my flight?

Contact us at 400 619 9999 (within Mainland China) or (86 021) 5251 4569 or consult the airline staff.

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See Also

How China’s largest online travel agency connects the world: An interview with Ctrip CEO Jane Sun

How do I change or cancel my flight reservation?

• Click on the "My Trip" tab located in the top right-handcorner of our home page. Log in and click the "My flights" button tosee your reservation list. To change your China flight reservation, click the"Modify" button and follow the directions to select and reserve a newflight. To completely cancel your reservation, click the"Cancel" button.
• For orders that cannot be processed online, please contact uson 400 619 9999 (within Mainland China) or (86 021) 5251 4569. For tickets that have already been issued, orderscannot be canceled online or by phone.

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How do I pay Ctrip?

For China flight reservations, you may prepay by credit card using our online system, or pay after youget your ticket using cash or by a credit card. You can select whichpayment method you want to use during the booking process.

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What ticket delivery options are available?

• Tickets will be delivered to you based upon your own request.
• Tickets can be picked up at the airport counter or at ourcompany (addresses are listed can be found during the China flight booking process)
  
• Travelers booking e-tickets can check in at the airportcounter by showing valid identification or passport.

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What is the difference between a full fare and adiscounted fare?

Full fares and discounted fares can be applied under differentconditions. Policies vary among airlines. Details are shown during theChina flight booking process.

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What is the difference between paper tickets andE-tickets?

• Paper tickets will be delivered to the address you provide orcan be picked up at various Ctrip offices or airport counters.
• For travelers booking e-tickets, check in at the airportcounter by showing valid identification or a passport.

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What is the ticket modification rule?

Tickets cannot be modified online after being issued. Pleasecontact Ctrip to change your ticket. Normally, airlines do not chargeany fees for changes made within the same class. To upgrade yourticket, there is usually a price difference that must be paid.

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What is the ticket refund rule?

There is no charge for canceling tickets that have not yet beenissued (except for group tickets with a prepaid deposit). For ticketsthat have already been issued, a cancellation fee might apply (thisdepends on the policy of the airline).

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What is the ticket endorsem*nt rule?

Only passengers purchasing full fare tickets are allowed totransfer between airlines. Airlines involved must also agree to thistransfer.

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How long after I submit my reservation will myticket be issued?

Normally, tickets will be issued half an hour after you submityour China flight reservation.

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How do I know my reservation has been confirmed?

• We will send you a confirmation email once your reservationhas been submitted and received.
• If you provide a Chinese mobile phone number, you will alsoreceive a text message confirming your reservation.

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How can I get a receipt for my China flightreservation?

• Your paper ticket can be used as a receipt.
• Your printed e-ticket can be used as a receipt.

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What credit cards do you accept?

We accept all major credit cards issued inside and outside Chinafor online bookings.

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How do I book tickets for children or infantsonline?

After you submit an order for an adult, click the link for"Child" or "Infant" under the confirmed order to duplicate it. Thenfollow the instruction to complete the order for the child or infant.Children's tickets can be booked first and then duplicated foradditional children, infants or adults.

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How far in advance can I book a flight?

Prices quoted for flights departing a month or more in the futureare estimations based on previous trends in ticket pricing and willneed to be confirmed closer to the actual departure date. Airlinecompany scheduling is prone to change without much notice anddiscounted fares will also change accordingly. While Ctrip strives toprovide the best discounts to its customers and update online ticketprices as quickly as possible, advertised discount prices are subjectto change occasionally.

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